Q: About Artwork
Please provide your design or logo in formats such as AI or PDF to us via email.
Q: What information is required for item customization?
Please provide the quantity, size, color, package preference, and material for your customized items. We will quote based on your requirements or create design sketches based on your artwork for reference.
Q: What is the sample policy and sample lead time?
(1) Existing samples can be provided for free, with express shipping charges covered by the client. (2) For custom designs, please notify us. Sample production typically takes 5-7 days.
Q: What are the accepted payment terms?
(A) 100% payment upfront if total amount is under US$1000. (B) 30% deposit and 70% balance due before shipping after inspection. We accept TT, Western Union, and L/C.
Q: Why choose us?
1) 24-hour response for pricing and custom design sketch services. 2) High quality, eco-friendly materials passing EN71 and SGS standards. 3) Experienced production line personnel. 4) Professional technical skills and service support.
Q: What certifications and warranty do your products carry?
Our products comply with international standards including USA NFRC certification, Florida impact resistance NOA, and Australian AS2047 standards. We provide a comprehensive 10-year warranty for our custom door structures.
Grandex Door
